🔁 Return & Refund Policy — Naptivo

Last updated: June 24, 2026

We want you to love your purchase. If something is wrong, we’re here to help.

Returns

We accept returns within 14 days of delivery if the item is:

• Defective
• Damaged
• Incorrect item received

To request a return, email us at naptivo@gmail.com with your order number and photos if applicable.

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Incorrect sizing chosen by customer
• Used or washed items (if applicable)

Refunds

Once your return is approved:

• Refunds are issued to your original payment method
• Processing time: 5–10 business days

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your credit card company
3. Contact your bank (processing may take time)

If still unresolved, contact us at naptivo@gmail.com